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If, for any reason, you are not completely satisfied with your beard care product purchase from maestrosclassic.com simply return it to us within 15 days of purchase for a full refund.
Please allow 24 to 48 hours Monday thru Friday (72 hours over weekends as we are closed Saturdays & Sundays) for cancellation requests to be processed for orders that have NOT been shipped.
Refunds: We must receive the product back within 15 days of purchase in order to issue a refund.
Exchanges: We must receive the product back within 15 days of purchase in order to issue an exchange for another item. Items can only be exchanged for another item equal to the price of the item being returned.
Shipping fees including return shipping fees are NOT REFUNDABLE.
ALL returns & exchanges are required to provide proof of purchase (a copy of the packing slip or receipt), as well as a note with your full name and Maestro's Classic order number and note a reason for the return. Returns or exchanges without proof of purchase will not be processed.
For your protection and to insure prompt delivery, returns must be shipped back to our mailing address (below) using a traceable shipping method such as UPS or USPS.
Please send all returns to:
Maestro's Classic Returns & Exchanges
925 Canal Street Door #20
Bristol, PA 19007
Please allow 10 – 12 days for the refund to appear on your credit card / Paypal account.
We’re sorry but returns or exchanges for purchases made in a partnered retail store (Target, Marshalls, TJMAXX, HEB) or website may NOTbe returned to maestrosclassic.com. If the item you wish to return was not purchased via our website, please return the beard care product to the place of purchase for resolution.
Items Damaged During Transport/ Received Incorrect items:
Products that are received damaged from transport or are not correct, please contact firstname.lastname@example.org. Please allow 24 to 48 hrs for a response Monday thru Friday. We do not have business hours Saturdays & Sundays; therefore allow 72 hours for a response on our next business day.
DAMAGED PRODUCTS FROM TRANSIT: Pictures of the items and proof of purchase (packing slip) are required to support claims of damage. They are required as we report the damage to the carrier for claim processing.
INCORRECT ITEMS RECEIVED: Pictures of incorrect items received are also required and proof of purchase (packing slip).
We will NOT replace damaged or incorrect items without supporting documentation.
Wholesale returns/exchanges must be made within 30 days of original purchase.